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Remote Proctoring for Computer-Based Examinations

Remote Proctoring

Given the ongoing situation with COVID-19, there is an opportunity to deliver CSMLS’ computer-based, multiple choice examinations using onlineremotely proctored testing (RPT) as an additional exam delivery mode. For June 2020, a candidatewho lives in Canada will have a choice to take CSMLS’ upcoming computer-based exams either in-person at a Prometric test centre or via their ProProctor remote proctoring platform, unless the candidate resides in or wishes to work in Manitoba (please see the CMLTM website for more information). Future use of remote proctoring beyond June 2020 will be decided after further evaluation of this exam delivery mode.

With Prometric’s ProProctor remote proctoring platform, candidates:

  • can take the exam at home, regardless of where they live in Canada
  • use their own computer and Internet
  • are monitored by a live proctor and artificial intelligence via web camera & microphone / speakers

System Requirements

  • Upload AND download speed,minimum: 1 mbps or higher (test upload and download speed through search engine for “testing my internet speed”)
  • Screen Resolution, minimum: 1920 x 1080
  • Operating System, minimum: Windows 7 / MacOS 10.13
  • Web Browser: Latest Google Chrome
  • Webcam Resolution, minimum: 640 X 480, must have auto-focus capabilities
    (test webcam resolution here: https://webcamtests.com/resolution)
  • Microphone: Enabled
  • Power source: plug directly into a power source (outlet), NO docking stations
  • Must use:

    • Desktop or laptop computer
    • External webcam (best for getting through security faster)
    • Microphone and speakers
    • One monitor only
  • Must NOT use:

    • Tablets (including Surface, iPad, Chromebook, Pixelbook etc.)
    • Virtual Machines (under “System information” check for “System Manufacturer: VMWare Inc” and “System Model: VMWare Virtual Platform” or “VirtualBox”)
    • Multiple monitors

Internet Connection Requirements

  • NOTES about internet connections:

    • EXPECT disconnections as any network may have fluctuations in speed and reliability
    • Taking a lengthier exam opens up more possibilities for disruptions to occur
    • This may cause the time you are attempting your Exam to extend well past 4 hours, please be prepared for this
  • Stable connection
    • Check with your provider if there are certain times of the day when they lower bandwidth, let them know you are taking an online exam
  • Direct WIRED internet connection is best
    • If using wifi, identify where the wifi is strongest and set up for the Exam there
  • Do not have other people using internet bandwidth with Netflix, social media, etc.

Exam Space Requirements

  • A room with a closed door or a room where no person or animal can enter
    • There must be no chance of movement, other than yourself, in the room
  • Try to place a mirror behind your seat, allowing the Readiness Agent, Proctor, and Security Agent full view of your room. This may result in fewer security interruptions
  • For embedded cameras: have a small hand mirror ready to help with the security check-in, allowing the readiness agent to view your monitor
    • Invest in or borrow an external webcam for security checks

Exam Day Requirements

  • Launch your RPT Exam session at least 30 minutes prior to your scheduled Exam time for the check-in process
  • In order to be admitted into the RPT Exam, you must display a valid and current (nonexpired) form of government-issued identification (e.g., driver's license, passport or provincial identification card)
    • Your first and last name on the ID must match the name on your scheduling notification.
      Your identification must include:
      • English characters/translation
      • Your photograph
      • Your signature
  • once in the Exam, the proctor is available via the chat feature at any time during the Exam session

To gain admission to the Exam, you MUST

  • Show your workstation and surrounding area
    • Nothing is allowed on your desk except two tissues and your identification
  • Raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists
  • Remove eyeglasses, if you wear them, for visual inspection to ensure they don’t contain a recording device
  • Not wear any large jewelry items on your person, remove them prior to starting
    • If your hair is tied back you will not be able to remove the tie and place on your wrist or the desk top Exam area
  • Pull your hair back to ensure nothing is attached to your ear that could provide an unfair advantage - i.e. a Bluetooth earpiece

Issues While Taking the Exam

  • If you have issues while in the Exam, the proctor is available via the chat feature at any time during the Exam session
  • Candidates MUST expect connectivity issues during the Exam; unfortunately, this is a part of online testing.
    • Even if you cannot see a proctor or a readiness agent during a disconnection, they may still be able to see and hear you before the session is fully disconnected.
    • Candidates are expected to remain respectful at all times
      • Swearing or gesturing inappropriately may lead to expulsion from the Exam session and a loss of that Exam attempt
  • If connectivity is lost during the Exam session

  • To reconnect, the candidate must go to the same place they launched the Exam, enter their confirmation number and last name and re-launch the Exam.
  • If this still does not work candidates can reach out for Technical Support at: https://ehelp.prometric.com/proproctor/s/
    • Candidates can only use the chat feature, there is no direct phone line.
    • Prometric will work with you to reconnect, as long as it can be done on the same day.
    • You CANNOT reschedule your Exam to another day, if the proctor, readiness agent or customer service representative suggests this, remind them that this is a single day administration and you will need to contact the CSMLS at exam@csmls.org immediately.
  • When candidates reconnect, another Readiness Agent will perform the check-in.
    • The Readiness agent will know the candidate had been in a session and was disconnected
    • Prior to EVERY entry into the RPT Exam, no matter how many times you are disconnected, you will be required to go through the security measures listed above.
  • For more information please check the Prometric RPT FAQs and Common Technical Issues here: https://ehelp.prometric.com/proproctor/s/

- With thanks from the Pharmacy Examining Board of Canada

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