On the exam day, if candidates cannot reach the Testing Centre because of circumstances beyond their control or they are ill, they MUST contact the CSMLS office immediately, BEFORE the exam begins, if possible. The CSMLS office can be contacted at firstname.lastname@example.org or 1-800-263-8277.
Exam candidates who are ill or have extraordinary circumstances (including bereavement but excluding routine pregnancy) before the exam day MUST contact the Certification office as soon as possible, BEFORE the exam at email@example.com or 1-800-263-8277.
The CSMLS will require official supporting documentation within seven (7) calendar days after notification.
Supporting documentation may include doctor’s notes, the CSMLS Medical Form, police report, death certificates and/or other documents, as applicable.
Medical documentation must be current and include a formal diagnosis of the specific illness/disability made by a qualified physician/psychologist.
If candidates provide notification by this deadline, their situation will be reviewed, they may be refunded a portion of the exam fee and/or have their exam attempt reinstated. Exam fee refunds and exam attempt reinstatements will be considered on a case-by-case basis.