Contact Us

At CSMLS we are working in a hybrid environment, meaning our staff will be working in the office and/or at home. All employees are set up to be able to carry out all of their responsibilities in either location, to ensure there is no disruption in the services and resources we provide to our valued members. Feel free to contact us on, or on the appropriate email/phone number below.

Office Hours

Monday -Thursday
8:30am - 5:00pm

8:30am - 12:00pm


Contact Address & Information

Mailing Address
33 Wellington St. North
Hamilton, ON L8R 1M7

(905) 528-8642
(800) 263-8277

(905) 528-4968

  Office of the President

Michele Sykes


  Office of the Chief Executive Officer

Christine Nielsen
Chief Executive Officer

Main: (905) 528-8642 ext. 8684
Direct: (905) 667-8684

Michael Grant
Director of Marketing & Communications

Main: (905) 528-8642 ext. 8687
Direct: (905) 667-8687

Joe Davies
Chief Financial Officer 

Main: (905) 528-8642 ext. 8694
Direct: (905) 667-8694

Denise Neutel
Director of Certification & Prior Learning Assessment

Main: (905) 528-8642 ext. 8681
Direct: (905) 667-8681


Cindy Yates
MLT Certification Exams- Inquires, Applications, and Cancellations

Main: (905) 528-8642 ext. 8689

Jennifer Merkel
MLA Certification Exams- Inquiries, Applications and Cancellations

Main: (905) 528-8642 ext. 8510

Emily Allen
PLA – General and Learning Plan Inquiries,
Internationally Educated Medical Laboratory Technologists (IEMLT) and
Non-EQual Program PLA Clients

Main: (905) 528-8642 ext. 8507

Chantelle Habran
PLA – General and Document Inquiries (including applications),
Internationally Educated Medical Laboratory Technologists (IEMLT) and
Non-EQual Program PLA Applicants

Main: (905) 528-8642 ext. 8692

Shandra Tourney
General Certification Inquires, Verification of CSMLS Certification, Replacement of CSMLS Certification certificates
(members only)

Main: (905) 528-8642 ext. 8683

  Membership Services

Genevieve O'Grady
Bilingual Membership Administrator

Main: (905) 528-8642 ext. 8508

Joe Davies
Professional Liability Insurance & Legal

Main: (905) 528-8642 ext. 8694

  Learning Services

Lucy Agro
Course Information
Course Registration

Main: (905) 528-8642 ext. 8698
Direct: (905) 667-8698



  Bilingual Services

Bilingual Service

Main: (905) 528-8642 ext.8603

  Marketing & Communications

Janet Whalen
Editorial Information

Main: (905) 528-8642 ext. 8691

Radmila Minor
Online Job Postings

Main: (905) 528-8642 ext. 8688

Send us an email

Indigenous Land Acknowledgement : We respectfully acknowledge the CSMLS office, located in Hamilton, Ontario, is situated upon the traditional territories of the Haudenosaunee Confederacy, the Mississauga Nation, Anishinaabe Peoples, and the Neutral Peoples. This land is covered by the Dish With One Spoon wampum, which is a treaty between the Haudenosaunee and Anishinaabe to share and care for the resources around the Great Lakes. We further acknowledge that this land is covered by the Between the Lakes Treaty No. 3, 1792, between the Crown and the Mississaugas of the Credit First Nation.


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