The video ‘Enhancing Communication In a Diverse Team’ identifies the following resources for further learning and information. A short explanation of the resource is provided to guide your selection. Please note that if you cannot go to the webpage directly from the link, please copy and paste the link in your web browser.
PERCEPTIONS AND BIAS
Hire IEHPs
The Health Force Integration Research and Education for Internationally Educated Health Professionals (Hire IEHPs) is an online repository of educational resources for health professionals and employers. In particular the video resources are geared to support the successful workforce integration of IEHPs in the workforce.
- https://hireiehps.com/lessons/2-understanding-the-communication-process-2/
The video ‘Understanding the Communication Process’ provides insight on how we communicate with one another and how culture influences that processes. - https://hireiehps.com/lessons/section-3-who-is-the-other/
The video ‘Who is the “Other?” ‘ uses the example of two mothersto show how assumptions can have a negative impacton the ‘other’. - https://hireiehps.com/lessons/section-4-what-is-diversity/
The video ‘What is Diversity’ uses the example of intergenerational diversity to show how our perceptions can differ from one another.
Bhasin Consulting
- https://bhasin.leadpages.co/unconsciousbias/
At the bottom of this website is a tip sheet (free download) from diversity consultant and author, Ritu Basin. It introduces the concept of unconscious bias and tips on how to address our biases.
NON-VERBAL COMMUNICATION
Hire IEHPs
- https://hireiehps.com/lessons/3-nonverbal-communication/
The video ‘Nonverbal Communication’ examines how culture influences nonverbal communication and gives examples. - https://hireiehps.com/lessons/4-power-structures/
The video ‘Power Structures’ dives deeper into how nonverbal communication is expressed in various cultures. The video also starts with offering strategies on how to ask questions when we don’t understand someone’s behavior. - https://multiculturalmentalhealth.ca/wp-content/uploads/2013/10/Enhancing_Cultural_Competency_Resource_Kit.pdf.
Chapter 4.
This resource kit is useful for understanding the importance of diverse workplaces and the ability to serve an increasingly diverse population. Chapter 4describes the difference in nonverbal communication across specific cultures.
GENDER DIVERSITY
Creating Authentic Spaces (LGBTQIA+), 519
- http://www.the519.org/education-training/training-resources/our-resources/creating-authentic-spaces
This resource provides in-depth explanation on how to create an inclusive and safe space for LGBTQIA+ staff. This extensive resource and provides practical suggestions for colleagues and managers to adopt.
Hire IEHPs
- https://hireiehps.com/lessons/4-videos-gender-and-identity/
The videos on‘Gender and Identity’ use various scenarios and interviews to show the impact of bias. - https://hireiehps.com/lessons/5-gender-and-identity-transgender/
This first video in this series explains the terminology that should be used with someone who is transgender and explains some of the issues transgender people face. - https://hireiehps.com/courses/gender-sexuality-and-identity/
The last two videos go further in depth on the issues that transgender people face. The last video delves into the importance of using the appropriate pronouns when it comes to people who are transgender.
HANDLING DIFFICULT CONVERSATIONS
‘The Jurisprudence Handbook: A Professional Practice Guide for Nova Scotia MLTs’, Nova Scotia College of Medical Laboratory Technologists
This online handbook is specific to MLTs in Nova Scotia, but is highly relevant to MLTs Canada-wide. Chapter 9 provides excellent strategies on how to handle difficult conversations in the workplace.
Conversation Ground Rules, Catalyst
This infographic details the fundamental ground rules to open and honest communication and is an excellent resource on how to handle difficult conversations.
The Passport to Diversity Project, IEHP Atlantic Connections Project
This project features six online learning modules that provide the ‘business case’ for diversity and the importanceof cross-cultural communications. Although developed for Atlantic Canada, these modules are applicable toMLTs across Canada.
- http://passport.hcsc.ca/tutorials/navigating-the-road-blocks/
This module goes into cross-cultural competency and strategies on how to foster effective communication with people from different cultural backgrounds. - http://passport.hcsc.ca/tutorials/rules-of-the-road/
This module goes deeper into effective communication strategies and the importance of cultivating respectful curiosity to understand someone’s behaviour.
CANADIAN WORKPLACE CULTURE
Hire IEHPs
- https://hireiehps.com/lessons/2-teamwork-overview-2/
This video discusses the importance of interdisciplinary teams in Canada and the expectations of a healthcare team member. - https://hireiehps.com/lessons/3-supporting-team-leaders/
This video explains the expectations placed on a team lead and how team members can play a supporting role. - https://hireiehps.com/lessons/3-elements-of-the-feedback-session/
This video explains the feedback session and how to best receive feedback.
Integrating Talent, Toronto Region Immigrant Employment Council
- https://vimeo.com/19537325
The video shows how intercultural differences play out in the workplace through a narrative that gives the perspectives of management, staff and an internationally-educated new employee.
ENHANCING YOUR COMMUNICATION SKILLS
‘The Jurisprudence Handbook: A Professional Practice Guide for Nova Scotia MLTs’, Nova Scotia College of Medical Laboratory Technologists
- https://nscmlt.org/jurisprudence-handbook/chapter-9.html
The pages provide in-depth information on how to enhance workplace communication in a lab setting and is a must-read.
Inclusive HR toolkit, WorkINCulture
- https://www.workinculture.ca/Resources/Inclusion-in-the-Creative-Workplace/Inclusive-HR-Toolkit/Part-4-Communicating-Inclusivity/Internal-Communications
WorkInCulture Inclusive HR Toolkit addresses internal workplace communications from the perspective of diversity and inclusion. Part 4 the resource provides practical strategies on how to improve internal workplace communications.
Hire IEHPs
- https://hireiehps.com/lessons/5-workplace-culture/
This video gives examples of how culture impacts integration in the workplace, especially with respect to hierarchy, and strategies managers can adopt to improve integration of internationally trained individuals. - https://hireiehps.com/lessons/4-key-programs-orientation-staff-training-mentorship/
This video explains the importance of orientation, staff training and mentorship for internationally trained individuals and strategies other health organizations have taken.
Inclusive HR toolkit, WorkINCulture
- https://www.workinculture.ca/Resources/Inclusion-in-the-Creative-Workplace/Inclusive-HR-Toolkit/Part-3-The-Inclusive-Workplace/Inclusive-Management
WorkInCulture Inclusive HR Toolkit addresses internal workplace communications from the perspective of diversity and inclusion. Part 3 provides practical suggestions for managers on how to create a welcoming workplace.
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Creating a Healthier Environment in Your Team
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