On Exam Day

What to Bring to the Testing Centre

Candidates must bring valid government issued, photo identification, e.g. driver’s license or passport, the first and last names on their CSMLS exam registration must match their government ID. Candidates will NOT be admitted to the exam without presenting their government issued ID.

What Time to Arrive at the Testing Centre

Arrive at least thirty (30) minutes before the scheduled appointment to allow time for check-in procedures.

Exam Format on the Computer Platform

The exam is broken down into 4 sections:

  • Section 1 is the Non-Disclosure Agreement
  • Section 2 is the Introduction, with instructions on how to use the platform
  • Section 3 is the actual exam,
    • the amount of time to complete section 3 is between 150 minutes (MLA) to 210 minutes (all MLT);
    • while in this section, the candidate is able to toggle back and forth through all the exam questions and change answers;
    • once this section is submitted answers cannot be changed;
  • Section 4 is a survey on the exam experience.
Late Arrival or Missed Appointment

Candidates who arrive late, less than thirty (30) minutes after the scheduled exam start time, will NOT be given extra time to finish the exam.

Those who arrive more than thirty (30) minutes after the scheduled exam start time or who miss their scheduled appointment, for any reason, will be considered a “no-show”; they will forfeit their entire exam fee and lose one (1) exam attempt, which will be considered a failed exam attempt.

No-show candidates must reapply with the CSMLS office for a future exam attempt.

Candidates cannot reschedule a missed appointment for another exam date.

Considerations for partial refunds are made for severe illness or extraordinary circumstances. Proof must be submitted to the CSMLS Office within seven (7) calendar days of exam date.

Illness or Other Extraordinary Circumstances Before or on Examination Day

On the examination day, if candidates cannot reach the Testing Centre because of circumstances beyond their control or they are ill, they must contact the CSMLS office, immediately, BEFORE the exam begins, if possible. The CSMLS office can be contacted at or 1-800-263-8277

Exam candidates who are ill or have extraordinary circumstances (including bereavement but excluding routine pregnancy) before the examination day must contact the Certification office as soon as possible, BEFORE the exam at or 1-800-263-8277.The CSMLS will require official supporting documentation within seven (7) calendar days after notification. Supporting documentation may include doctor’s notes, the CSMLS medical form, death certificates and/or other documents, as applicable.

Official supporting documentation must not be more than one (1) months old for psychiatric and recent physical disabilities or more than one (1) week old for sickness.

Medical documentation must be current and include a formal diagnosis of the specific illness/disability made by a qualified physician/psychologist.

If candidates provide notification to us by this deadline, we will review their situation and consider refunding a portion of your examination fee and/or the reinstatement of that exam attempt. Refunds of the exam fee and reinstatements of exam attempts will be considered on a case-by-case basis.

Unforeseen Circumstances

If an exam is disrupted through circumstances beyond the control of the exam testing centre, such as power failure or extreme weather, the exam Testing Centre will contact the CSMLS about adjusting the timing of the exam.


Exam Writing Tips

  Stay Calm

Take the time to read through the exam instructions carefully. Many candidates do not take this important step and then discover that they did the exam incorrectly.

Write your name and your CSMLS ID number clearly on the computer answer sheet provided and on the exam book. Do not leave this step until the end. You do not need to fill in your birth date, sex, grade or education.

  Budget Your Time

Note the number of questions. Quickly reading over the questions will assist in activating your memory. Decide which questions will be easier to do and which ones will take more time, and budget your time.  Allot time to review the exam and make corrections.  If you think of something as you preview, write it down immediately.

You can make notes on the exam book.

  Plan Your Attack

Read each question carefully and cover the answers, underlining key words if it helps. Mentally choose your answer (you can write it down if it helps), and scroll down the answers and see if yours is there.  If your answer is not there, skip that question and go back to it after you answer all the ones you know for sure.

  Answer Everything

Guess! There are no penalties for guessing.

If you do not see an obvious first choice, then do all of the following things:

  1. Underline key words and make sure that you know what they mean.
  2. Ignore answers that are obviously wrong.
  3. Select the best answer. Flag the questions you are not sure of and return to these questions at the end of the exam. 
  4. Do not leave any question unanswered.

Go with your gut instinct!

  Drawing a Blank

First, don’t panic and allow anxiety to take control of how you are going to do on the exam.  Ask yourself, “What do I need to know to answer this question?” and start writing down your thoughts.  Avoid negative self-talk – focus on the task instead of yourself.

  Review & Correct

Take the time to go over the exam and check your answers. Do not change anything unless you are 100% sure it is wrong.  Check mathematical answers by performing reverse calculations. Look at the processes you used.

Research indicates that first impressions are usually right. About three out of four changes are from a correct answer to a wrong one. Erase with great caution.

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