‘The Jurisprudence Handbook: A Professional Practice Guide for Nova Scotia MLTs’, Nova Scotia College of Medical Laboratory Technologists
This online handbook is specific to MLTs in Nova Scotia, but is highly relevant to MLTs Canada-wide. Chapter 9 provides excellent strategies on how to handle difficult conversations in the workplace.
Conversation Ground Rules, Catalyst
This infographic details the fundamental ground rules to open and honest communication and is an excellent resource on how to handle difficult conversations.
The Passport to Diversity Project, IEHP Atlantic Connections Project
This project features six online learning modules that provide the ‘business case’ for diversity and the importanceof cross-cultural communications. Although developed for Atlantic Canada, these modules are applicable toMLTs across Canada.